Your Privacy in Plain English

At 24magic Casino, we collect only the information we need to open and run your account, process payments, keep play fair, and meet legal obligations. This page is a practical summary, so you can see the moving parts quickly before checking the formal wording inside 24magic Casino account settings.

Here is the main information we may collect:

• Account data: your email address, full name, home address and date of birth
• Verification data: identity documents, proof of address and, where needed, a selfie for KYC checks
• Payment data: deposit and withdrawal details handled through PCI-DSS compliant payment processors
• Gameplay data: bets placed, session times, bonuses used, wins, losses and game outcomes
• Device data: IP address, browser type, device identifiers, app version and similar technical logs
• Marketing preferences: whether you want bonus emails, promo messages or other updates from us

We use these records to deliver 24magic Casino services safely and consistently. Some details come directly from you, and some are generated when you use our website, games and support channels.

We collect data for clear operational and legal reasons, not as a vague catch-all. At 24magic Casino, each category has a job: some helps us verify identity, some protects accounts, and some keeps the platform stable when you log in, deposit, play or contact us.

The main reasons include:

• KYC and AML compliance under our licence and applicable regulations
• Fraud prevention including duplicate accounts, payment misuse and bonus abuse checks
• Personalised content such as relevant game suggestions, bonus offers and account messages
• Transactional communication for password resets, withdrawals, verification requests and important service notices
• Security and reliability including performance monitoring, login protection and dispute handling
• Legal record-keeping where regulations require us to retain certain account and transaction records

We do not need every detail for every task. Where consent applies, such as some marketing activity, you can manage preferences. Where legal duties apply, 24magic Casino may still need to process and retain specific information even if you close your account.

If GDPR or similar privacy rules apply to you, you have meaningful rights over your personal information. We believe these rights should be easy to understand and simple to use at 24magic Casino, whether you want a copy of your data or you would rather stop receiving promotional messages.

You can request:

• Access to the personal data we hold about you
• Rectification if any details are inaccurate or out of date
• Erasure of data where deletion is permitted, noting that AML and legal retention rules may override immediate removal
• Portability through a machine-readable export where applicable
• Restriction of certain processing in specific circumstances
• Objection to marketing so we stop promotional contact
• Withdrawal of consent where processing is based on consent

You can usually start from your account dashboard, or contact us directly at privacy@24magic-casino.bet. If needed, we may ask you to verify your identity before acting on a request, which helps us protect your information from unauthorised access.

We keep personal data only for as long as there is a valid reason to do so. At 24magic Casino, that often means holding account and transaction records for the legally required AML period after account closure, which is typically 5–7 years depending on the rule or record type involved.

Our website also uses cookies and similar tools to make the service work properly and to improve your experience. These generally fall into four groups:

• Necessary cookies for login, security and core website functions
• Preference cookies to remember settings such as language or display choices
• Analytics cookies to help us understand site performance and usage patterns
• Marketing cookies where permitted, to tailor promotions and measure campaign relevance

You can manage non-essential choices through our cookie banner. For any privacy question, contact privacy@24magic-casino.bet. This is a plain-language summary. The full policy is in your account settings.